Frequently Asked Questions

If I’ve had an auto accident, what should I do first?
Report the auto collision claim to your insurer and let them know 1Collision County Line will be repairing your vehicle. If you think your vehicle is not drivable, please call us at 262-251-1700 and we will arrange a towing service for you to our auto body repair shop. Our experienced staff will be glad to help you through the auto collision repair claim process.

If my auto accident happens after business hours and I need towing service, what should I do?
If you need towing service after business hours, please call 262-251-0600 and Roskopf’s Towing will tow your vehicle to our shop.

Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. You can either call 1Collision County Line and inform us of your claim number or bring it with you when you stop in for an estimate.

Are you open on Saturday?
Saturdays are available by appointment only.

If my vehicle’s frame is damaged is the car a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Most cars are built using unibody (frame and body as one) construction. Our highly skilled autobody technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Can you match my car paint color?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. Our shop has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. Our shop takes special pride in our ability to match factory finishes as the final step in the restoration process.

Can I get other work done on my car while it is in the body shop?
Yes. We work with various quality mechanical shops in the area and can coordinate different services while your car is being repaired. We can also offer window tinting, wheel conditioning, and other services.

How long will the repairs to my vehicle take?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Can I get a ride home when I drop off my car?
Yes, our shop would be happy to provide this service to you if needed. Our shop wants each customer’s visit to be a positive experience and will work diligently towards that goal.

How can I get a rental car?
We partner with various rental car companies in the area and would be happy to arrange a rental vehicle for you while your car is being repaired. If your insurance policy offers rental coverage or you are the claimant, we can make those arrangements. If this is not the case, ask us about out-of-pocket rental options, as they are affordable as well.

How will I know when my car is done?
You will be notified when your vehicle is ready for pick-up. Specify your communication preference in the shop when dropping off the vehicle and we will either give you a call, send a text or send you an email when your vehicle is complete. If you have any questions anytime throughout the repair process, feel free to give us a call.

Is there a warranty on the repairs to my vehicle?
Yes. Our shop guarantees all auto body repair with a Limited Lifetime Warranty.

Do I have to pay a deductible?
Your deductible is determined by your insurance policy. However, if you carry broad collision, and you are not at fault, your deductible may be waived by your insurance company. Fault is determined both by your account of the accident when you file a claim and the review of the accident report filed with the police department. If you are unsure about your deductible, you may call your agent and ask whether it has been waived.

Who do I pay a deductible to?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your insurance agent and they can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What forms of payment do you accept?
We accept all major credit cards, checks, and cash. You can also endorse your insurance check and submit it to the shop.

What are betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are prorated based on actual miles on your vehicle.

Can I wash my car after repairs?
Recommendations and Precautions in the First 30 Days

• Do not drive on gravel roads
• Avoid parking under trees and utility lines which are likely to attract birds
• Do not scrape ice or snow from the newly painted surface
• Be careful not to spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish
• If you would like to wash the vehicle for any reason, do so by hand in the shade and by using a mild car wash solution, a soft cloth/sponge and clean water
• Do not wax or polish the vehicle for 30 days after repairs